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 2Likes
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1
Post By Mark IV
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1
Post By twobjshelbys
10-31-2017, 07:55 AM
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CC Member
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Join Date: Jun 2015
Location: Bloemfontein,
FS
Cobra Make, Engine: Backdraft RT3
Posts: 163
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Not Ranked
Finishline Accessories not responding
Hi. Does anyone know anything about Finish Line Accessories ? They seems to be inactive and does not respond to order queries... |
10-31-2017, 01:39 PM
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CC Member
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Join Date: Oct 2016
Location: Pleasanton,
CA
Cobra Make, Engine: ERA 824 with 470 FE BBM street 427
Posts: 550
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Not Ranked
I've had successful communication with them in the past few weeks. I know Taylor was relocating to Concord from Martinez, but that should be done by now.
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10-31-2017, 02:15 PM
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CC Member
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Join Date: Feb 2014
Location: White City,
SK
Cobra Make, Engine: West Coast, 460 CID
Posts: 2,908
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Not Ranked
Quote:
Originally Posted by lomdel
Hi. Does anyone know anything about Finish Line Accessories ? They seems to be inactive and does not respond to order queries... |
How are you trying to reach them? Email? Phone? Fax?
I'd be inclined to pick up the phone. (888) 436-9113 (toll free)
Finish Line Accessories
1300 Galaxy Way Suite 15
Concord CA. 94520
(888) 436-9113 (toll free)
(954) 436-9101
sales@finishlineaccessories.com
FAX: 954-436-9102
Technical Support: tech@finishlineaccessories.com
__________________
Brian
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10-31-2017, 02:23 PM
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Senile Club Cobra Member
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Join Date: Feb 2001
Location: Buffalo, NY USA,
NY
Cobra Make, Engine: Superformance
Posts: 4,527
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Not Ranked
Toll free does not work out of the USA (hint: he is in South Africa)
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10-31-2017, 06:39 PM
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CC Member
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Join Date: Jul 2009
Location: Dallas,
Tx
Cobra Make, Engine: CSX 3020 Competition, 427; CSX 4385 Aluminum Body, 427; CSX 2096, 289
Posts: 375
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Not Ranked
I just received 2 fuel pumps from them last Friday
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11-01-2017, 02:59 PM
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CC Member
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Join Date: Apr 2009
Location: Bethesda,
MD
Cobra Make, Engine: CSX 6022, navy blue, period correct 427 SO
Posts: 2,154
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Not Ranked
Quote:
Originally Posted by Mark IV
Toll free does not work out of the USA (hint: he is in South Africa)
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I think you can call a toll free number over Skype though. You may have to pay a few cents/per min, but it's cheap.
__________________
“There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely games.”
www.partskeeper.com
(Less time searching, more time wrenching & driving)
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03-03-2021, 10:12 AM
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CC Member
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Join Date: Apr 2020
Location: Victoria,
BC
Cobra Make, Engine: Classic Roadsters
Posts: 73
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Not Ranked
Finish Line Accessories still in business??
I placed an order with them a few months ago, but it hasn’t been shipped. I also can’t get ahold of anyone there by email, Facebook, or telephone. Does anyone know what’s going on with them?
I guess I could call my credit card company and reverse the transaction... where does everyone recommend for parts? Front badge, wiper arms, trim pieces, etc.
Cheers
Michael
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03-03-2021, 07:17 PM
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CC Member
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Join Date: May 2006
Location: Manchester,
MO
Cobra Make, Engine: Hurricane - FE
Posts: 625
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Not Ranked
Try Period Correct, LLC
www.prdcrrct.com |
03-05-2021, 08:03 AM
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CC Member
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Join Date: Jul 2018
Cobra Make, Engine: A&C, 2nd gen 5.0 Coyote, XAct Cromo light flywheel, TR3650, 3.25:1 LSD
Posts: 64
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Not Ranked
I had issues with my order as well. It took months to get my order in. I was repeatedly promised it was "shipping today" or similar for a few weeks until all communications went unanswered. Eventually I got my stuff but it was an ordeal. The products appear to be very good quality though. I believe he has a lot of challenges between COVID and the wildfires in CA that have seriously impacted his timelines for getting products out the door. I would buy from them again as the price was good and the parts are nice, but I would not expect it to arrive quickly.
Last edited by CoyoteCobra; 03-05-2021 at 08:06 AM..
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03-29-2021, 11:28 AM
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CC Member
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Join Date: Apr 2006
Location: Los Angeles,
ca
Cobra Make, Engine: Hurricane Motorsports, 427w
Posts: 439
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Not Ranked
I'm afraid things are getting worse at Finishline. I placed an order a month ago.
Followed up with an email last week and no response. Tried calling them today and the recording said to leave a message. But at the end, the message said "voice mailbox is full, good bye"
__________________
Hurricane Motorsports #1053; 427w
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03-29-2021, 12:06 PM
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CC Member
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Join Date: Apr 2020
Location: Victoria,
BC
Cobra Make, Engine: Classic Roadsters
Posts: 73
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Not Ranked
Four months and counting. Absolutely no response by any means of communication. I understand if things are tough with Covid and the wildfires last year, but to not post something on your website about delays or respond to customers who have already paid is unacceptable. The website should be shut down until this is resolved.
I highly recommend avoiding placing orders with them until this is sorted out.
This is a shame, the quality of parts were good, and we are limited on suppliers for these cars. But if the owner of a business ignores their customers who have already given their money, that’s a huge red flag.
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03-29-2021, 12:59 PM
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CC Member
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Join Date: Jan 2009
Location: Las Vegas,
NV
Cobra Make, Engine: Shelby CSX4005LA, Roush 427IR
Posts: 5,574
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Not Ranked
Have you reported this to your credit card companies? If you didn't dispute the charges in their time window (usually 90 days from first bill) they you might have surrendered your right to get your money back.
__________________
Cheers,
Tony
CSX4005LA
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03-29-2021, 01:08 PM
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CC Member
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Join Date: Apr 2020
Location: Victoria,
BC
Cobra Make, Engine: Classic Roadsters
Posts: 73
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Not Ranked
I did. Though they said it can take up to 6 weeks. They have to wait for a reply from finishline so they can respond to the dispute. Good luck getting ahold of them.
But good point! If anyone else is waiting for parts from them- be aware there is a deadline to dispute charges on your credit card. Don’t wait too long.
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03-29-2021, 01:35 PM
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CC Member
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Join Date: Mar 2020
Location: Knob Noster,
MO
Cobra Make, Engine: B&B
Posts: 8
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Not Ranked
Same here... I put in an order on 2/11 for a windshield center support rod. No email replies but they did answer the phone once three weeks ago and promised to ship it that evening. But, no shipping confirmation and still not product. The problem is, they are the only known vendor that sells the center support rods....
Last edited by Wizzy; 03-29-2021 at 01:47 PM..
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03-29-2021, 02:19 PM
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CC Member
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Join Date: Apr 2020
Location: Victoria,
BC
Cobra Make, Engine: Classic Roadsters
Posts: 73
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Not Ranked
Vintage wheels! Great customer support IMO !!! I emailed him a question about the headlight rings, and he responded within 10 minutes. Said he had them but they weren’t on the website yet, and then put them on the website later that day for me to order. However, take a look at the picture, they don’t look correct for our cars. They look stubby. I haven’t ordered it yet. What do you guys think? Look different?
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